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Wednesday, December 2, Oklahoma City
The Power of Influence
Dr. Andy Urich
9 a.m. – 4 p.m.
Productivity is directly affected by your ability to persuade others and get your point across. Increase your ability to communicate effectively during discussions, informal negotiations and all personal interactions. Develop the skills necessary to be an effective and well received messenger.
Tuesday, December 10, Oklahoma City (Date Changed from 11/10)
Shifting Gears: From Managing to Leading
Dr. Ken Eastman
9 a.m. - 4 p.m.
In most organizations, managing people and things takes so much time that people have little time left for leadership. We will discuss how we can move beyond the constraints of management and become positive and productive leaders.
Thursday, January 28, Oklahoma City
Quality Customer Service: Creating Customer Focus through Employee Motiviation and Effective Communication
Dr. Lee Manzer
9 a.m. – 4 p.m.
Organizations everywhere are facing the quality challenge as intensifying global competition transforms management practice. Enhance awareness of good customer relations principles and techniques, differentiate with quality and gain a competitive edge — all through employee motivation and accountability. You will identify barriers to good customer relations and learn techniques for reconciling and preventing difficult situations.
Wednesday, February 17, Oklahoma City
Crucial Confrontations
Dr. Bryan Edwards
9 a.m. – 4 p.m.
Crucial Confrontations will help you improve performance and accountability in resolving performance gaps which occur between ideal performance and what occurs in reality. These situations occur as barriers to organizational success. You will learn how to better achieve working with others and improving performance. You may be seeking challenges, handling a crisis but you will learn how to move an individual or team to the next level by using some key guides.
Friday, March 5, Oklahoma City
Finance for the Non-financial Manager
Dr. Tim Krehbiel
9 a.m. - 4 p.m.
Productivity in business is ultimately measured in dollars and cents. Develop an understanding of the basic business language, finance, that is vital for professionals with administrative responsibility. You will discuss realistic finance issues leaders face and learn to communicate with finance professionals. No previous accounting or finance knowledge is needed.
Tuesday, April 20, Oklahoma City
Enhancing Employee Motivation through Coaching
Dr. Raj Basu
9 a.m. – 4 p.m.
With empowering employees comes a need to focus on coaching more than on controlling and directing. Coaching is the day-to-day, hands-on process of helping employees recognize opportunities to improve their performance. Explore how you can augment your skills in dealing with employees and create an environment in which employees seek continuous improvement.
Tuesday, May 11, Oklahoma City
Words at Work: Business Writing for Success
Dr. Kim McCrackin
9 a.m. – 4 p.m.
Business professionals who are able to prepare effective business documents not only write well but make a good first impression, which leads to a better professional image. This seminar will teach you the skills and techniques of communicating information clearly, concisely and conscientiously. In addition to good writing, you will also learn persuasive, effective writing techniques that will successfully create an impact through your selection of words and style.
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