Profiles

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Education

MS, Oklahoma State UniversityHospitality Administration 2007
BA, Washington State University, PullmanHospitality Business Management 2003
Higher Diploma, International College of Hotel Administration, Brig, SwitzerlandHotel Management2002

Publications

Gabriel Gazzoli, M. Hancer & K. BeomCheol. (2013). "The service-worker customer orientation and the customer experience: the mediating role of employee commitment and job satisfaction". Journal of Service Management. 24 (4), 382-400.

Awards and Honors

Outstanding Teaching Award (2013)
Best Paper Award (2012)