EducationMS, Oklahoma State University, Hospitality Administration , 2007
BA, Washington State University, Pullman, Hospitality Business Management , 2003
Higher Diploma, International College of Hotel Administration, Brig, Switzerland, Hotel Management, 2002
Gabriel Gazzoli, M. Hancer & K. BeomCheol. (2013). "The service-worker customer orientation and the customer experience: the mediating role of employee commitment and job satisfaction". Journal of Service Management. 24 (4), 382-400.
Awards and HonorsOutstanding Teaching Award (2013)
Best Paper Award (2012)