Profiles

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Education

Ph D, Oklahoma State UniversityMarketing2017
MS, Oklahoma State UniversityHospitality Administration 2007
BA, Washington State University, PullmanHospitality Business Management 2003
Higher Diploma, International College of Hotel Administration, Brig, SwitzerlandHotel Management2002

Publications

B. Kim, Gabriel Gazzoli & Hailin Qu. (2016). "Influence of the Work Relationship between Frontline Employees and Their Immediate Supervisor on Customers’ Service Experience". Journal of Hospitality Marketing & Management. 25 (4), 425-448.

Gabriel Gazzoli, M. Hancer & K. BeomCheol. (2013). "The service-worker customer orientation and the customer experience: the mediating role of employee commitment and job satisfaction". Journal of Service Management. 24 (4), 382-400.

Gabriel Gazzoli, Murat Hancer & Yumi Park. (2012). "Employee Empowerment and Customer Orientation: Effects on Job satisfaction, Commitment and Job Involvement". International Journal of Hospitality & Tourism Administration. 13 (1), 1-25.

w. Kim, Yumi Park, Gabriel Gazzoli & Lee Sheng. (2011). "Benefit Segmentation of International Travelers to Macau, China". Journal of Quality Assurance in Hospitality & Tourism. 12 (1), 28-57.

W.G. Kim, Taego Kim, Gabriel Gazzoli, Yumi Park & Se-Hoo Kim. (2011). "Factors Affecting Travel Expenditure of Visitors to Macau, China". Tourism Economics. 17 (4), 857-883.

V. Meza & Gabriel Gazzoli. (2011). "International Students’ Acculturation and Adaptation: The Case of an Indigenous Group Studying in Switzerland". Journal of Hospitality & Tourism Education. 23 (2), 14-22.

Gabriel Gazzoli, M. Hancer & Y. Park. (2010). "The Role and Effect of Empowerment and Job Satisfaction on Customer’s Perception of Service Quality: A Restaurant Industry Study". Journal of Hospitality & Tourism Research. 34 (1), 56-77.

Gabriel Gazzoli, W. Kim & R. Palakurthi. (2008). "Online Distribution Strategies and Competition: Are the Big Chains Getting it Right? ". International Journal of Contemporary Hospitality Management. 20 (4), 375-387.

Awards and Honors

Phillips Dissertation Award (2017)
AMA Sheth Consortium Fellow (2016)
Outstanding Teaching Award (2013)
Best Paper Award (2012)